A power cut can be unsettling, but knowing the correct steps to take can help you manage the situation safely and efficiently. This guide provides clear, actionable advice on how to confirm, report, and get updates on an electricity outage, as well as how to address issues with your gas supply.
While electricity power cuts are managed by your local network operator, Fuse Energy aims to empower customers with information, guiding them to the correct channels for reporting and updates. Click here to switch to Fuse Energy today and experience straightforward energy management.
When your electricity supply goes out, a few immediate actions can help you understand the situation and ensure your safety.
Confirming the outage
First, check if the power cut is affecting only your property or a wider area. Look outside to see if your neighbours' lights are off, or if streetlights are out. If others are also affected, it indicates a widespread outage, meaning the issue lies with the local electricity network, not your home's internal wiring.
Safety first
During an outage, always prioritise safety. Turn off or unplug sensitive electrical appliances to prevent damage when the power returns. Leave one light switched on so you know when the electricity is restored. Avoid opening your fridge or freezer unnecessarily to keep food cold for longer.
Checking your fuse box
If the power cut appears to be isolated to your property, check your fuse box (consumer unit). A tripped circuit breaker or a blown Fuse could be the cause. If the problem persists, or if you are unsure, do not attempt any repairs and contact a qualified electrician.
Electricity power cuts are managed by Distribution Network Operators (DNOs), not your energy supplier. These companies are responsible for maintaining the electricity network, including the power lines and cables that deliver electricity to your home.
The role of DNOs
DNOs are legally obliged to maintain their networks and restore power safely and efficiently. Ofgem, the UK's energy regulator, sets standards for their service and outage response.
Using the 105 helpline
The national helpline number for electricity power cuts in Great Britain is 105. This free service connects you directly to your local DNO, regardless of who your energy supplier is. You can call 105 to report an outage or get updates on an existing one.
Online DNO lookup tools
If you prefer to check online, the Energy Networks Association (ENA) provides a postcode lookup tool to identify your local DNO. This can be useful for finding their website or social media channels for direct updates.
Once you have confirmed an electricity power cut, reporting it and staying informed is straightforward.
How to report an electricity power cut
To report an electricity power cut, call 105. This national helpline will automatically connect you to your local Distribution Network Operator (DNO), who is responsible for restoring your power.
Staying informed during an outage
Your DNO will provide updates on the estimated restoration time. You can often find this information on their website, social media channels, or by calling 105. Many DNOs also offer online maps showing affected areas and progress on repairs.
Understanding estimated restoration times
Estimated restoration times are often approximate and can change depending on the complexity of the fault and weather conditions. It is important to monitor updates from your DNO, as they will provide the most current information.
Issues with your gas supply are separate from electricity power cuts and are handled by gas network operators.
Distinguishing gas from electricity issues
If you have a gas supply issue, such as a smell of gas or no gas coming through, it is crucial to understand that this is distinct from an electricity power cut. Gas network operators are different companies from electricity DNOs.
Contacting your gas network operator
If you have a gas supply issue, such as no gas coming through, you need to contact your gas network operator. You can find their contact details on your gas bill or by using the Find My Supplier tool online. Do not call 105 for gas-related problems.
Safety precautions for gas leaks
If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately from a safe location. Then, open windows and doors, turn off your gas supply at the meter if safe to do so, and evacuate the property. Do not use electrical switches, light matches, or do anything that could create a spark.
Being prepared can significantly reduce the impact of a power cut.
Emergency kit essentials
Consider assembling an emergency kit. This should include a battery-powered radio, torches with spare batteries, a power bank for charging mobile phones, and any essential medicines. Keep a supply of bottled water and non-perishable food items.
Joining the Priority Services Register
The Priority Services Register (PSR) offers free extra help and support to vulnerable people during power cuts and other energy supply interruptions. You may be eligible if you are of State Pension age, are pregnant or have young children, have a disability or long-term medical condition (including mental health conditions), or rely on medical equipment that uses electricity. People whose circumstances have recently changed, such as recovering from an injury or a recent hospital stay, may also be eligible. Registering ensures your network operator and energy supplier are aware of your needs and can provide additional assistance.
Protecting appliances
Investing in surge protectors can help safeguard sensitive electronics from power surges when electricity is restored. Unplugging appliances during an outage is also a good practice to prevent potential damage.
Fuse Energy is your energy supplier, responsible for billing and managing your account, but not for the physical delivery of electricity or gas.
Understanding your energy supplier's role
As your energy supplier, Fuse Energy handles your tariffs, billing, and account management. We empower you with information and tools to understand your energy usage. However, we do not directly manage power cuts or provide live outage maps, as these are the responsibilities of DNOs.
Managing your account with Fuse
For account-related queries, such as understanding your bill or managing your tariff, Fuse Energy offers 24/7 human customer support. Our aim is to provide clear, actionable advice and support for your energy account needs.
24/7 human customer support
Fuse Energy provides 24/7 human customer support for all account-related queries. This ensures you can always get help with your energy account, even if it is not directly related to a power cut.
Managing your home energy should be simple, even when unexpected events like power cuts occur. Fuse Energy focuses on straightforward pricing and clear information, helping you understand your usage and manage your account with ease. Our 24/7 human support team is always ready to assist with any account-related questions. Click here to switch to Fuse Energy today and take control of your energy. You can also learn more about our mission to transform energy for everyone by clicking here.
